Since 17.10.22 I have been in regular contact with Utility Warehouse in an effort to get my gas and electric services switched on with a credit account payable by direct debit. Ten days later all they've done is pass me around the different departments, mostly manned by incompetant staff who do not have a clue which department to put me through to. I had tenants in my house who moved out owing UW in the region of £2000 in unpaid energy bills, so UW had prepayment meters installed in order to recoup some of their losses. Trouble is they did not seek my consent to gain entry to my property. They told me they had a court order granting them access. It would still be considerate if they asked me if I minded. But my real beef is that over the last few days I've been fobbed off and misinformed numerous times but still get nowhere. They wanted proof I was who I said I am and that I was now able to take over the bill paying, so my letting agent emailed them to that effect. Not good enough they wanted documentary evidence in the form of a council tax bill or end of tenancy inventory. So my letting agent sent them the latter. Then they sent me two emails telling me my prepayment meter cards were posted and on their way. So I phoned them to ask to be switched to direct debit whereupon I was transfered from customer services to the moving in team, who upon listening to my same repeated request advised me he was transferring me to customer services. I tried to contest this but off I went back to square one. So the gentleman there then told me they couldn't set up direct debit as they needed my council tax bill. 1 hr 40 minutes wasted on the phone. So after work I tried again when the customer services lady listened to me and promptly put through to someone else who told me she couldn't help as this was not her depatment and that the right dept whoever they are had gone home at 5.30 so nothing could be done tonight. I will also add that I raised a complaint last week but the complaints team who spoke to me once are not returning my calls, and the same applies to the general management. I can honestly say that I HAVE NEVER HAD A WORSE CUSTOMER EXPERIENCE IN MY WHOLE LIFE.