Firstly the prices are ok but don't let this fool you. On 26th August this year I submitted a simple request online to have my electricity meter relocated (and upgraded due to granny flat being built). No one got in touch so I submitted again. Nothing. Since then my wife and I have called customer services on a weekly basis (at first – now almost daily) to ask for this to be booked in. Nothing has happened. 2 months after the initial enquiry I was sent a form to fill in. Completed and sent immediately. My wife was told verbally the relocation would take place on 10th November, which was when we had UK Power Networks booked to complete the upgrade. Having been told we’d get email confirmation we didn’t, and since then I’ve had to call numerous times to ask for this. Now I’m told I’ll get a call in a few days to say if it can be done or not (too late). I’m being caused immense stress knowing that we could be completely without power indefinitely because of UW’s failures. If I call in the evening I’m told there are no engineers to speak to. If I call in the day customer services is too busy to take my call. I’ve spent up to an hour on hold more times than I can count, even when I’m at work. I couldn’t escalate my complaint today as the complaints team were too busy. Apparently they might call me in a few days (in my experience probably not). If UW don’t attend the upgrade/relocation we will be charged by UK Power regardless. I feel we’ve been utterly neglected, and treated with contempt as paying customers. It feels like company policy to just ignore customers. Two and a half months of no action whatsoever, and failed promises.