To cut a long story short, since 30th September 2022, i've not had a gas supply for a total of 9 days, off and on and my electricity was down for 24 hours. Over 6 hours of phonecalls, 30+ complaint emails and still nothing is sorted. I'm without gas again tonight. They've also been sending 2 bills to me, despite me explaining the facts. They bill the "new owner" and the other bills are addressed to me. I've complained tonight to the Ombudsman to see what they can do. Absolute joke of a company. Disgusting. All polite on the phone, telling you they'll sort it. Nope. I'm freezing with no hot water yet again. Avoid this company at all costs. Trying my best to escape them. Oh, they gave me £20 to say sorry and one of the staff emailed me to remind me of the fact. JOKE!!