When we moved here a year ago, no other power supplier would take us as there was a night meter so we were stuck with Utility Warehouse. We had meters changed to smart meters and night meter removed on Christmas Eve but the smart meters have never worked. Every month since Feb I have phoned or emailed that meters are not working. We have had meter reader out twice who has also reported the gas meter is unreadable and the night meter has gone yet we are still being charged for night meter and estimated bills on electric as they say they are getting readings from gas meter. Last week I got a new estimated bill of £1328 for electric. This company have got to have the worse customer service department going. Today I spoke to Julie who told me the reports on faulty meter have been there since Feb then again on 12th Nov. By this point I am pretty hysterical on the phone and apologised as after all not her fault. She took one look at my bill and told me she would be hysterical as well. Not like we haven't paid a bill every single month. Seems the new reading was in hundreds, well it would be new meter, but they are still estimating on old meter they took out 11 months ago, which of course was in thousands, rather than double check they just added a zero at the end and they ignored the readings have given as they don't mach up with old meter. Best of it is, they cannot come out and fix till new year and it will be end of December before billing can make adjustments so they expect payment, however as I wouldn't pay the full amount the system would not allow part payment so it will look as if we have refused to pay. Basically it will look as if we are in debt which we are not. DO NOT TOUCH THIS COMPANY WITH A 10 FOOT BARGE POLE!