Really lovely people on the end of the phone, but they know absolutely nothing. I've spent countless hours trying to resolve the following issues: - Account - They said they couldn't set up an account for me because my address wasn't valid. The previous owner of my house had an account with them so I knew it was. This took an hour to resolve. - Admin - they sent me an email addressed to the wrong client - Internet - they scheduled an appointment with BT but BT never knew about it, so there was never an engineer coming, even though I waited in for 2 days. Still have no internet and they can't provide me with further details. - Electricity - they sent me a letter saying I was going to be cut off, but this came from a different account number (for the previous owner). Nobody can tell me if I am or not going to be cut off (I have a new account that is live, but they don't know why the old account seems to be generating automated letters, and may automatically cut me off) Massively do not recommend!