So i just joined for the first time a few days ago and account still pending, after reading so many extremely bad reviews about customer service. i now can see why, i am clad i have today decided to get as far away as possible from this company. i have tried on the app and web site to cancel the agreement which as stated i am legally entitled to do with in the 14 days cooling off period but you can not web chat, emails can take up to 2 days to see a response. i dont want to spend my time rininging these people, honestly i can see why so many people are complaining this company would be awful to deal with in an emergency and so many complaints of smart meter issues every one should be going back to the standard non smart meters were its a basic meter and you record it each month, smart meter rubbish. I have cancelled my direct debit as this company is not getting any of my money and do not wish to join them. So utility warehouse if you read this i have cancelled my pending joining request to be with you. My advise is you really need to sort how how you poor customers can get a response when contacting other than email. the app is rubbish as well as trying to make contact. All I'm getting now is>>>>>>> This is an automated reply, please do not respond to this email. Unfortunately we are not able to respond to your query via email, please contact our sales team on 0333 777 0777.