Vile cretins. Got conned into signing upto this. Got broadband and cashback card. Changed over to BT in November and these morons didnt even bother to close my account until January! My cash back card has been cloned so now i constantly get pop ups from the app that a transaction on the card has been declined, so far its been USA, Jamaica and Spain. I had to watch them constantly try using it whilst finding out they have a day off on Sunday! Also, because i had closed my account with them i couldn't freeze the account as i had no access to it on the app. I have tried to sort the issue out several times, they take no responsibility for anything! So i am constantly having pop up after pop up of someone trying to use my old card that by the way should not be active in the first place. They refused to take a complaint, they refused to take any responsibility, they refused to accept a breach has happend (because there has been no complaints) they even get snarky and ill mannered when you call to close your account because you are switching to another provider. After a horrible few days of this, i called the FCA. I suggest others who have been mistreated by them do the same.