End of January 2023 and still waiting for the transfer of telephone number which was booked by UW for 2nd Dec 2022. Had no landline nor broadband for the whole of Christmas/ New Year and the library was closed [in the library now to type this!]. After spending wasted hours on the phone and countless emails [which was annoying considering that I had to walk to the library etc] I am annoyed and frustrated at the poor service. It is like a circus act. It would be much better if the communication companies involved actually communicated with each other and within their own companies. After receiving threats of fines if I was not at the new property between 8am-1pm on Dec 2nd 2020 the engineer from a subcontracted engineering firm called Kellys' could not do the job; this was repeated on Jan 6th 2023! Finally an engineer from Openreach arrived, but informed me that a planner would need to come. On 17th Jan 2023 a line was connected by Openreach, but a wall is damaged and neighbouring tree branches have been left on a hedge in a dangerous position for people passing. Whilst the escalation UW member of staff was telling me that it takes 48 hrs to work on the transfer of a number, so it should be done by the end of the week [!?!?], I received information from another UW dept to say that as it had been a month since my move my number could not be transferred to my home. BT has since informed me that the number will not be given to anyone else for 6 weeks. These companies are all interlinked yet communication and integrated work is sadly lacking. Customer care and real service extremely poor. Considering that I have been a member of Utility Warehouse for years for both phone, broadband, gas and electricity it appears that loyalty means nothing, indeed I was asked by the complaints escalation team if I would like to leave......this was only half way through the saga; not the way to serve a customer/member. Customer services and the complaints team have not solved the problem yet. It is only the number that needs to be transferred now.