I don't even want to give one star. For 5 months UW have managed to charge me for a property they do not even supply. They owe me hundreds of pounds. While correctly billing me for where I live, they also billed me for another property - admin error on their part. I have called numerous times. I have emailed more times. I have at last had the account shut off so they don't bill me. To add insult to injury I got a final bill for £16 and they threatened me if I didn't pay it. I had to pay it so they didn't give me a bad credit record. Having said they'd refund me in Jan - today I asked where it was and they deny all knowledge. When you talk to the people - they are lovely, they seem to get to the bottom of it but then there is no follow through. Their CRM is rubbish - no connection between the calls and emails. A new person picks it up each time and I have to resend all the emails, all the history. They are shocking beyond all belief. And of course they have me over a barrel becasue I can't leave them without losing all the money.