Firstly I had a bundle account. With broadband and energy. We moved house and they upped the energy prices, even though we had a fixed rate at the old house. Then they billed me for months for broadband that wasn’t connected. Argued with me for months it was working, till and engineer attended finally and said it’s not connected at all. Weeks and weeks of my time sorting this. Then I asked for smart meters. Electric one went in. Gas still waiting months later. In the meantime the have APPARENTLY!!!! Not received any of my meter readings including the one that is now showing on my bill. And have slapped an extra £900 on top of my already £384 monthly bill. So this month I have to pay £1305. Nice, not that it’s not a struggle as it is at the moment. What makes it worse is they have offered £20 compensation for it taking months to fit the smart meter and just keep replying with condescending, patronising emails about not being flush enough to pay my bill. It’s disgusting, I’ll be paying this off and going elsewhere. I moved to them from Octopus who I had no issue, I just liked the UW rep at a networking event. Wish I’d gone with my gut and stayed with Octopus now. I’d at least still be able to eat for the month.