Terrible company. Rang them up and said I wanted my smart meters changing back to the old analogue. The woman was quite abrupt and said no you can’t, I said what if I pay she still said no. There is no law saying I have to have smart meters and also I don’t have a signed contract. They said they sent an agreement out in the post but I never signed anything and you have to have two signatures too. I sent a letter to the CEO David Adlam and asked him to answer my questions and reply by post but he didn’t. I then got an email from someone in the team who said they didn’t understand my letter. I said give it to the CEO that’s who it was addressed to. She never replied so I emailed again and she said exactly the same she can’t understand my letter. There was nothing hard to understand in the letter so I replied again. She then deadlocked my complaint so I had no choice but to go the Ombudsman. I sent them another email asking for confirmation of a signed contract and also proof that they supply the gas and electric and are not just a broker. In the deadlock letter she said they did supply the energy. I said that that was a lie. The National Grid provide the energy and they are just the broker so they are making billions of pounds property for doing nothing and people are dying of starvation and freezing to death. They’ve put my prices up and are charging late payment fees. Now got to wait for a response from the Ombudsman.