If I could give 0* to this absolute travesty of a company then I would. Zero customer service values and intransigent to anything that removes their ability to randomly remove sums of money from your bank account. Four years of being on a budget account have seen our bill go from under £100 PM combined Gas & Elec to over £600 in under a year. When questioned it appears that the billing system is completely incapable of accurately billing, meter reads do not register ( confirmed by them may times ), complaint escalation is useless - as " computer says no" is the only answer you will ever get. Escalations dept. sends deadlock letters in 5 minutes and ignores any reasonable solutions, UW are insistent on having my card details to access a payment plan and refuse even standing orders - this company is beyond suspect. Ombudsman is our only option now.. Absolute shower of S**T.