AVOID AVOID AVOID AVOID UW ! NO STARS 6 months ago, I requested a switch to UW (the property is a tenanted studio apartment with a single, new electric radiator. I, the landlady and a doctor, pay the utility bills for my vulnerable tenant). An error was made and no. 1 in the close was switched, rather than no. 14, my property. This was acknowledged, an apology was received plus a £20 goodwill payment. However, the incorrect supply address remained on the account until this month, despite the supply coming to my property address. Two more apologies and two more £20 goodwill payments. Until last month, I had not been charged anything (there was a DD set up). Last month, I received a text saying the electricity use was exceptionally high. I knew this was not possible - my tenant was away for the whole month and all electric appliances, except the fridge, had been turned off by me. The bill came through for £2,377.76 !! The bill noted a meter exchange (which had not happened) and a huge energy usage on the new meter. Whose meter ?? Not mine. I photographed my meter and attached it to a very detailed email to the Customer Services email address. No response. I cancelled my DD so the money was not withdrawn from my account. I had an email through saying my unit charge would go up because I had cancelled the DD ! I had to do it to protect my bank account from an erroneous charge. I submitted 3 official complaints by email. No response. I have spoken to numerous customer service advisors who reassure me the error has been recognised and is being rectified. (No-one can find my emails). NOTHING CHANGES. I was asked to send any written information via the on-line Contact form rather than email. I have done this twice - no response. I have received another bill today with more readings from the fantasy smart meter, which is not mine, and threatening that debt collectors may have to be involved re. the £2,377.76 outstanding. I have spent hours writing emails and making phone calls. Can you imagine if my vulnerable tenant was facing this himself ? Never, as a landlady with 5 properties, have I ever experienced anything as appalling and chaotic as this - I am at a loss what to do. So, tomorrow another phone call and another written complaint