I switched to UW in April 2022, my smart meters were changed in July 2022 however despite a one and a half hour wait to commission the gas meter the engineer could not complete the work and had to leave. I therefore had to supply monthly gas meter readings. A couple of months later another engineer visited and spent two hours trying to commission the gas meter again to no avail. Now in April 2023 I still await a return visit by a UW engineer to commission my gas smart meter and this despite many attempts to contact UW seeking a resolution. It is unbelievable that a customer has to wait over 12 months for such an issue to be resolved and it still isn't. I have been fobbed off multiple times by UW over this issue which I find despicable furthermore every time I telephone their customer service dept. I am left on hold interminably. Absolutely appalling service!!!!!!!!!!!!!