We had smart meters put in just under a month ago. To our horror we have gone from £5 a day to over £10! We all know the prices have gone up. However when we both work 12-14 hours a day not from home, no one else is there. How can it be??? Phoned UW get fobbed off with its the price increase!!!! Nothing has changed every appliance is the same. We have worked out its going to cost £300 A month just for electric alone. Absolutely daylight robbery. Yes they can send a engineer out. If found faulty we don't foot the bill of the best part of a £100 including Vat. Never there fault always the customer. If your luckily enough to get hold of anyone before 5:30 you get the bog standard replies. If you work, like most of us do past 5:30 GOOD LUCK! as customer service numbers are closed. If your luckily enough to speak to a lady called Jayne she will do her best for you. Shame the rest let the team down. Are we going to stay with them HELL NO!!!