I have been with UW since they first started bit the bullet and had smart meter fitted. Fitter forced open meter cupboard outside (standard cupboard usual meter cupboard key small pliers or even turn with fingers). Door now does not shut properly and opens at slightest breeze. Left all empty boxes and the broken lock in my garden after passing 2 very large bins outside and kitchen bin Called told to wait 10 days from fitting before they would deal. Rang would call me back. Never did although according to them I never answered calls even after giving land line office number which they were calling whilst I stood in reception without phone ringing!!!! They offered £40 and apology but I would not be able to fit new door if door still available if it’s not new cupboard would need meter to be taken out. I refused offer so insulted me with £15 goodwill gesture. This has taken over 5 weeks and many calls by me to them. Because I will not accept their offer told me to go to ombudsman as we have deadlock. Apparently their fault my problem!!!