I have been with the company just over a year and all I have been doing is calling them every month. They say they are giving me a good will gesture but it's not it's compensation for poor service. The customer services reps always seemed helpful but the problems were never resolved, direct debit not taken due to receiving £25 good will gesture, or the government help scheme caused problems with the direct debit. No communication regarding the debit their incompetence was causing. When I challenged the debit they kept saying it not a debt because your on the priority scheme. I explained just because they didn't call it a debt didn't mean it was. Ended up with me getting my direct debit to increase from £170 to £350+ then £450+ per month for the last 4 months. I have now left and returned to octopus. My final bill was £9860+ I called today to pay it and was told that I had a credit on my account of £180, why was this not attended to my account to reduce the debt. UW did not provide me with a cheaper energy bill, there systems are floored. Very poor service.