Agree with everyone else submitting a review to try to warn others about this terrible, unprofessional and a massive rip-off service! UW used to be good, but within the last few months our energy bills have spiralled disproportionately to our use. At £380 per month for a family of 4 who use mid-average use (no heating or hot water included as that is all oil), we're effectively told 'if you don't like it, move on'. They close complaints without investigation, or if you keep trying there's no one at the other end of the phone that they put you through to! There's no sense of urgency or real support to even look into things, let alone put it right! I've completely lost ALL trust with UW and I'm done paying extortionate fees to line fat pockets. Shameful, greedy behaviour! I'm done