This company took 268 pounds from my bank account without authorisation. I cancelled their direct debit and informed them on June 13th and the bank I have a copy of the cancellation of the direct debit which I am taking to my bank tomorrow for a charge back . I called the fraud police they said contact Ofgen and or ask for a charge back from your bank. They are still trying to set up the direct debit again presumably to take another payment if they can I got confirmation of that tonight. I cancelled my bank card but have to go down to the bank tomorrow as I have just been notified they have tried to set up a direct debit again on my account by email . These people are really bad at customer service , ignorant , rude and just want your money . DO NOT DO BUSINESS WITH THESE PEOPLE . THEY WILL TRY TO RIP YOU OFF. MY BANK SO FAR IS LETTING THEM. I am going down tomorrow to report these people to the bank manager and I am taking these reviews with me. I am going to find out what's happening tomorrow and then I am going to take further action against these fraudsters. I noticed my bills are extortionate for summer as well. Be careful do not sign with these people and do not give them account numbers , names , sort codes or any bank details at all. Extortionists , liars and thieves. I have cancelled everything with them and they are still trying to set up a direct debit at my bank although I have asked the bank not to do so very clearly. If I don't get a charge back I will leave my bank and go elsewhere so that I can get my money protected more effectively.