Avoid this company at all costs they are terrible and their gas and electricity prices are high. Not only that but I have direct debits with them for my normal monthly utility bill and a separate one for some arrears all agreed with them. Payments made then all of a sudden they send a letter from a company saying we want full payment of your debt or we will cut off your meter. Ignoring completely the agreed plan. I am going to seek some legal advice and maybe go to the onboardsman. They seem to revel in threatening customers despite agreed payments . As soon as I can clear my debt I will be leaving them but judging by other reviews this will not be an easy process! Avoid them.