I honestly cannot tell you how much stress this company has caused. I lost work and huge amounts of money, documented everything and was found to be correct on every count by the ombudsman, but UW decided to ignore the conclusions. Every bill was the equivalent of a cryptic crossword to see exactly how they’d screwed it up. Everything from adding an unexpected zero to the end of a reading so as to multiply by extortionate amounts, to taking a final reading from one meter then making it the ‘second’ reading for a new meter. Eight engineer visits, my mainly all pointless as incorrect instructions were not given. I’m now at the point of begging them to end my misery and take me to court so I can prove their incompetence and counterclaim!