I have been with utility for the past 3 years and I honesty tell that they are most awful company to have as your supplier. It is really hard job to get through to customer service and if you do,rest assured that this company do nothing to solve your technical issue with their shady meters and the energy display unit. I have had nothing but stress with this company, even if you go on line to them to put your issue, the what so called the help team yry to pass on to customer service and no matter how many times you address the issue, I can promise you that you end up with a negative most stupid answers. I can honestly let you know That you end up bashing your head on the wall abslouty stressful reply from what is called the help time, they should be called bunch of clowns. I am still with this awful company, but I had enough of their shabby service. Seriously considering changing my supplier and now searching for none hassle company, as I had enough of this company technical issues which they keep brushing them under the carpet, no matter how many time I make precise detailed issues.