The experience is the worst I have ever had. The UW seller who was introducing me their offer ensured me that they would sort out the switch from my other suppliers - energy, gas and broadband without me having to do anything like contacting them and cancelling my contracts. And UW did nothing! The result was that my previous suppliers kept sending me blls and charging for the period I wasn't using their services anymore as been taken over by UW. So they are absolute cheaters, didn't do what they had promised and caused extra costs to me. When I was investigating they told me that with broadband they don't send any notification to the previous supplier because once they had taken over the landline it is the sign for the previous company that their service finished, when I contacted the previous supplier IT appeared that the landline hasn't been taken over, that installed the news landline and didn't notify the previous supplier at all. As that company required notification and cancellation of the contract with appropriate time so this promised wasn't kept at all, moreover I was misleaded by them that caused additional fees for me and lost plenty of time on phonecalls.
The other thing gas- they ensured IT will be taken over however IT appeared that it wasn't. And they calxilated my bills for everythong incouding gas and finally charging me more event excluding the gas.
1 year ago
Utility Warehouse has a
1.5
average rating
from
446
reviews
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