If I could give less I would put them in minus 10. When moved in 18 months ago left me without gas in sub zero temperatures with baby. Eventually they found fault was meter and swapped it. 18 months later I am moving away from area. Looks like the payment plan I opted for on smart meter as been estimated for 14 months. No one from utility bothered to let me know. I have not lived in the house properly since November 2023 just odd days. Moved out properly in 2024 and from monthly bills of just over £85 been hit with exit bill of over £600 Digusted at the service I have received from start to finish. DO NOT GO WITH THEM THEY ARE RUBBISH AND DONT CARE