Both from being a "partner" and a customer. With being a partner I signed up someone who I explained to Utility Warehouse had her house and finances sorted out by her daughter as she is 91 years old but the house in her name, is paid for by her and she does not pay rent, she is not a tenant. So obvioualy they still stiffed me out of the sign up comission saying she is a tenant, after I spoke with them. As a customer - They were meant to install fibre for the broadband in my house. No engineer showed up on the day, this is 3 weeks ago now. Since then, after repeated attempts to get them to send another engineer out nothing has been done and they charged me £50 for missing the engineer. Another customer I had was told that nobody would come out to the boiler until they paid a certain amount upfront. They have boiler cover, this is a joke. They don't mention the little bits they bite away at every opportunity. I'd stay well away from them if I was you. As is always the case if something is too good to be true there's a reason that saying exists.