This is the worst utility companies ever. I'm trying to put reviews out there to help people avoid the mistakes I have made. I would give negative stars if I could. They have scammed me out of hundreds of pounds, taking insurance for plumbing, then refusing a legitimate claim. Their customer service is appalling. I've reported them to the financial services ombudsman. They are expensive compared with competitors. They claim they reduce bills if you take more services from them, but actually, they just reduce bills down to competitor's levels. Their broadband is appalling. It drops out frequently, making movie downloads in particular very challenging. This is despite paying extra for enhanced coverage. Avoid.