We've purchased a new property and the previous owner has an outstanding UW debt. Whilst we were on holiday UW employed a debt company to illegally break into our property, damaging the door and lock, and left a letter addressed to the previous owner/current occupier to contact UW. UW state that breaking and entering wasn't illegal despite the fact that as current owners we have a different name to that of the previous owner the named person on the UW account. My name is registered on the Land registry and UW have provided no evidence of a current court order allowing forced entry to the property. Furthermore, when trying to rectify the issue UW stated their system was down and no one could call back to resolve the issue as there would be too many calls for the supervisor. As it stands I need to keep ringing back to check when the system will be available again. They would not allow me to speak to any supervisor.