Absolutely do NOT deal with Utility warehouse. Escalations team are the worst! They have over charged me by well over £25k by putting my gas and electricity meter on a business tariff in 2019 (I joined them in 2014) I am going around and around and getting no answers - they have credited one account with 12K but have put a spurious charge of 5k on the other account. they have advised us to cancel direct debits whilst they sort this out and have now cut off my mobile, due to non-payment, all my business calls go through this line. The complaint started in April 2024 and is still on-going (aug 127th 2024). This complaint was open initially for more than 8 weeks but now every time they speak to me, they make me agree to close the complaint or else they threaten 'deadlock' which is where the ombudsman has to resolve it - as they owe me ££££ that is not going to help me get my money back quickly. Its nothing but blackmail. I have now had my phone and all my cards stolen and I need my mobile activated to log back into absolutely everything, the stress this is causing and the broken promises from the escalations team, that they are sorting it, is becoming so wearing. I now have no internet banking; I have no cards and I am at my wits end. I have never dealt with such a shambolic company - I HAVE NO TOOLS TO RUN MY COMPANY - my parents, who live with me are in their 80's have been unable to turn the central heating on for 4 winters as the bill have been astronomical. I am writing this review as I have no other avenue to get attention and therefore resolution. AVOID AVOID AVOID