I signed up with UW (Utility Warehouse) in October and submitted all the correct meter readings. I was concerned and repeatedly messaged them asking why UW hadn’t started yet, but they didn’t provide clear responses. They kept saying the bills would arrive, but they never did. This continued from October, and in January and February, I contacted them again. Still, no bills arrived. Finally, in February, I received the electricity bill for several months, all at once, and now in early March, I received the gas bill as well. I paid the full electricity bill, but the gas bill came with an absurdly high charge. They claim I didn’t submit the December meter reading, but this is not true. I sent all the readings, including for December. I was under the impression they would send the bills separately, month by month, but instead, they accumulated multiple months into one large bill. Even though I had already submitted my readings, they claimed they couldn’t make corrections because they hadn’t received the December reading. This doesn’t make sense since I submitted it on time. Here are the readings I sent: The estimate they provided was excessively high and does not reflect my actual usage. The amount they charged is far beyond what I normally consume, as shown by my previous bills. Even with the estimate, they cannot justify sending such an inflated charge. There is no way I could have used that much in such a short time frame. To make matters worse, in March, my meter reading still hasn’t reached the amount they showed in the December estimate. How is it possible for me to have used that much when I haven’t even reached those numbers yet? It doesn’t add up. What I’m questioning is not my willingness to pay; it’s the way they have handled the billing. They have accumulated bills from October, November, December, January, February, and March all into one huge bill. They’ve combined all these months together and sent them as one payment, which I clearly stated would be a financial problem for me. I raised this concern months ago in our WhatsApp conversations, but they refused to resolve it. It feels like this was done deliberately. They should have at least sent the bills for October, November, and December separately, and then the ones for January and February separately, and so on. Instead, I’m being forced to pay everything at once, which is causing significant financial strain. I’ve repeatedly mentioned this issue, but they chose not to listen or act on it. Now, I am being asked to pay more than £870 in less than two months, between the electricity, gas, and water bills. In February, I received a bill for £357, and then in March, I received another bill for £540. How am I supposed to manage to pay this amount in such a short period of time? This is an enormous amount of money, and I don’t have the financial capacity to pay both bills in less than a month. I made it clear this would cause me significant hardship, but they ignored it. I am also questioning the high estimate they’ve made. My meter reading has not come close to the numbers they estimated, and as of now, we’re in March, and I’m still nowhere near their December estimate. For example, they claimed I used £282 of gas in December, but when I calculate my usage for December, January, February, and March, I’ve still not reached £200 in total. How can they justify charging me that amount? In the past, with all the other energy providers I’ve had, I’ve never experienced anything like this. They always sent the estimates according to my usage, and whenever I submitted my readings, the bills were always accurate and arrived on time. I’ve always been responsible with my payments, and my usage has been consistent and fair. I am asking for an urgent resolution to this issue. I want the bills sent correctly, with reasonable estimates that reflect my actual usage, and I demand that they be sent separately, as requested ⸻ This situation is causing me a lot of headaches. I’m struggling to focus on my work, and everything is being disrupted because of it. I’ve always made sure everything was in order, and I don’t like dealing with these kinds of issues, which only bring frustration. I never want to experience something like this again.