Issues that I have experienced with UW. Their prices are expensive! The cash back card is unreliable and it’s hit and miss as to whether it works or not. Very often gets declined for a absolutely no reason. If you are unlucky like me and my wife to be a victim of fraud, you will have to wait for over two weeks for a refund. Banks refund the same day. The app is unreliable and often goes down. My smart meters didn’t send readings so i had to send meter readings anyway! The broadband is not great despite having the best router available from UW I still need a booster in my small three bedroomed house! The selling point by UW is that you have all your services in one bill and that they are one of the cheapest. I’ve just spent half an hour and found myself better deals on all my utilities that is saving me £50 a month!! £600 a year! and that factors in the cash back card savings. The only thing that I was impressed with is the free membership to the Gourmet society. That works fine every time probably because it has nothing to do with UW. The customer service is good when they eventually answer the phone. Very polite. That’s my experience as a customer, don’t get me started on my experience as a partner. That really is something else! Deceitful tactics in order to get in front of a potential customer to show them the presentation! But that’s the same with most MLM companies. Giving people the impression that UW is the opportunity of a lifetime and you will make lots of money. Don’t get me wrong, some do but it’s portrayed very differently when you are initially signed up as a partner. A very large percentage of partners are not active for this reason. The majority are usually correct! And the secretive group culture that suggests people have been dropped on their head as a baby if they don’t sign up to UW despite the constant “we just show people and if they don’t sign up then that’s fine” Disgusting behaviour witnessed daily that I was never comfortable with. I am sharing my own experiences and have tried to keep my opinions out of my review. Not for me anymore but make your own decisions. It maybe for you.