Wishing I had read these reviews about customer service before buying a Vax cleaner. Struggled with battery for a while, it never really lasted the length of time for cleaning, stated in the info. Battery has now died and no one answers e-mails or calls. Even got cut off during a call. Guessing an expensive battery will now not be replaced by this company. Poor service, useless carpet cleaner. From reading the reviews I feel some kind of regulator needs to look at this Company. RIP off.
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