VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 229 Reviews

17 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“I contacted the live chat as my Vax carpet washer brushes had stopped spinning,they said based on the information i had provided they will need to arrange for a collection to perform an inspection/repair.If on inspection the issue is found to be lack of maintenance i will be contacted to arrrange a £40 charge prior to a repair being completed.I asked why is it £40 when its under guarantee, she soon changed her mind & said i can confirm this would not apply to me as there seems to be a gearing fault with one of the brushes not turning.Talking to 2 of my friends that have the same washer they had the same problem.I have received my washer back & have NO comunication from you to say it had been fixed & DPD contacted me to say it was being returned. The worse customer service or lack of i have ever had. Will NOT buy from you again.”

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Posted 1 day ago

“Terrible customer service even when faulty product is still under guarantee Don't buy from VAX”

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Posted 1 week ago

“Hi I spoke to Peter about my cordless Vax hoover ,he was very helpful and understanding he was really patient with me because I can be very hard work,please pass my thanks and appreciating on to Him for all his help”

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Posted 1 week ago

“This vacuums is terrible I’ve never hat one as bad in my life”

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Posted 1 week ago

“What customer service team? No contact number, no email address, nothing. I've just tried to spend £200 with these people, but because I was buying a present for someone and wanted it sent to them, the software said 'NO', because my home address on my debit card is different from the delivery address. That's a big market Vax are losing. So be warned : Don't send any Christmas or birthday presents here. Go to Curry's”

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Posted 3 weeks ago

“Even after paying the 10% they asked for, I was unable to withdraw my money since it was stuck. Just when I was about to quit up, I came upon TREBLESLTD*COM. They took over, managed things expertly, and assisted me in getting all of my money back. I'm really appreciative of their prompt and efficient help.”

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Posted 2 months ago

“I never thought I would be so cheated of my money, and they kept stealing from me for weeks while demanding more money. It was a horrible scenario.It is T O N E L I M I T E D.C O M I received my money back within a few days thanks to their help.”

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Posted 2 months ago

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Posted 3 months ago

“Nathan customer service guy was very helpful. The survey at the end though couldn’t do it”

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Posted 4 months ago

“Investing is very simple, but getting your money back is not so much, to the point where one begins to doubt the seriousness of the site. The personal advisor becomes unavailable, and the phone is 'no longer operative'. Communication by email is also not fast, unexpected extra procedures appear that I had not been previously informed about and which require additional outlay and fees,yet Still unresolved until TONELIMITED. comes in and got my refund for me hastily but my experience to date is very discouraging."”

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Posted 5 months ago

“Brilliant customer service team went over and above to sort my issue .There phone manner is to be admired wish all company’s would train this well”

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Posted 5 months ago

“I had an issue with a battery pack for my vax hoover. Answered an online form and had a call back within an hour and sent out a replacement one within a few days. Brilliant service.”

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Posted 5 months ago

“My first Vax lasted for years and recently the rollers stopped and smoke was issuing from the motor. As it was so old we purchased a replacement, however upon 3rd use today the new one suffered the same within 30 days of purchase. Contacted Vax directly but their team asked me to try and switch it on again to see if it still smoked, and this blew out the main fuse! We now need to contact the retailer for a refund as we will not purchase another Vax.”

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Posted 5 months ago

“Damn thing is too heavy to use - rubbish.”

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Posted 6 months ago

“So I've bought 2 VAX Dual Power Pet Advance ECR2V1P Upright Carpet Cleaner and had one replaced in the last 3 years! absolute rubbish machines! They have only been used lightly a couple of times per year. The 1st one I bought started to smoke from the motor on the fourth occasion of using. I contacted Vax who offered me a discount on a new machine because the product was 13months old! Stupidly I purchased a second which again after two or three uses the motor started to smoke and the unit stopped working, thankfully this was within the warranty period. They took the old unit away and decided it needed replacing. They sent a new one and on the second occasion of using the new one again the motor starts smoking. I contacted Vax only to be told the new unit doesn't have a warranty as it was a replacement and carries the original items warranty?????!!!! WTF absolute joke of a company avoid at all costs!”

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Posted 6 months ago

“I had occasion to contact VAX customer services regarding a split hose on Vax Spotwash which was purchased in Feb. 2024. I was dealt with by Paul who demonstrated what excellent customer service is all about. He was polite and listened to my problem. He clearly understood and without any fuss explained what could and would be done to remedy the fault. He left me with a reference number 07741184 and ensured I was satisfied. Very well done, a credit to VAX.”

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Posted 6 months ago

“I discovered that if you do not trade with them after making a deposit, there is a fee for withdrawals! Despite my request and multiple back-and-forth emails, my real concern was not resolved by customer care. If C*_*O*_*N*_*C*_*E*_*P*_*T*_*S*_*T*_*R D.C*_*O_**M had not intervened, I would have lost every asset I had, including the account. I would be in serious debt if it weren't for my rescue and the complete return on my investment.”

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Posted 6 months ago

“Never bought a Vax after seeing so many at our local tip just warning you and after reading these reviews I am sure I was right.”

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Posted 6 months ago

“I called Vax customer support after my well used but normally reliable, carpet cleaner developed a leak. I called the Vax support line and got straight through to a human being - the excellent Maureen. I was pleased to learn the machine had a six year warranty and the agent arranged for it to be picked up from my home and taken to be repaired. Within a week it was returned to me in full working order. I’m extremely impressed with the service I received and the length of the warranty. Vax must have a great deal of faith in the quality of their products to provide this support. I am extremely happy with the service from this company, thank you very much.”

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Posted 7 months ago

“We bought the dual power pet advance carpet cleaner and with a maximum of 6 uses roughly every 3-4 months the machines belt has snapped and the belt tensioner has melted. We have been told this part cannot be replaced and the whole unit must be replaced instead. The burning smell is so strong and quite frankly a hazard and the machine only has a 1 year warranty. This is our second Vax product which has piled in early. Avoid and spend more money on a better unit.”

Helpful Report

Posted 7 months ago

VaxUK is rated 1.7 based on 229 reviews