To anyone thinking of buying a Vax like we did 18 months ago- please read this. For the last 6 months our Vax Blade 2 has been randomly turning itself off and not working. We regularly empty and clean the hoover, but the fault has worsened. Today we tried to repair/replace under the 3 year warrantee. At first they suggested it was our fault for not looking after it, then they advised regularly buying new filters, parts etc. They then suggested they could repair it BUT, if at their discretion it was a maintenance issue, we would be charged £40. They also would not advise how long it would take and didn't seem to know or care what we were supposed to do in the meantime without a hoover. I will personally never buy from Vax again. The product was poor and the customer service the worst I've ever experienced. Also to 'Chloe' who dealt with the (lack of) customer service - repeating the same thing over and over and not listening to the customer or their questions or concerns is not 'doing all you can'