have been trying to contact anyone at vax on line and by telephone for 3 days now every time i am on phone it cuts me off after 30 mins tried to chat. this is a replacement for another vax model used 3 times and motor started to smoke. Now comes the good bit spoke with an agent for vax explained that the machine was smoking when turned on was told to wait she came back and said that the machine was out of warranty i said i only got machine on 06/03/2021 and that's not a year was then told warranty was started with the first one i bought in August 2020 so that means a new machine that only lasted 9 months. She then advised go back to Argos what a joke.