Spoke to vax about my faulty machine yesterday. It has a 2 year warranty and is only 1.5 years old. The connection from the hose to the floorhead is very poor so the brush won’t spin. Vax have said this problem is not under guarantee and would be a chargeable repair. It is apparently classed as wear and tear even though it’s electrical!! For a machine that was brand new and cost £150 I did expect it to last longer. I now know the word ‘Guarantee’ doesn’t mean a damn thing!! Won’t be buying my next one from Vax anyway.
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