I purchased a Vax Blade 4 Pet cordless vacuum in January 2021 and so far, the motorised floor head has broken 3 times. I have been given replacements although even a replacement arrived faulty. Latest issue is with the battery and charging unit. Despite having provided the battery serial number to Vax just after purchase, the person I have been dealing with is demanding it from me again. I can't provide it but as I took the dud battery to the recycling point and the rrp I have been dealing with is refusing to provide a replacement even though I have nearly 2 years left of my 3 year battery warranty. I was told I could buy a replacement battery on their website @£69.99! I requested an email address for the Complaints Department twice and have been ignored twice. (I have since found details independently). I do not recommend their product nor their Customer Service. Awful.