I contacted the live chat as my Vax carpet washer brushes had stopped spinning,they said based on the information i had provided they will need to arrange for a collection to perform an inspection/repair.If on inspection the issue is found to be lack of maintenance i will be contacted to arrrange a £40 charge prior to a repair being completed.I asked why is it £40 when its under guarantee, she soon changed her mind & said i can confirm this would not apply to me as there seems to be a gearing fault with one of the brushes not turning.Talking to 2 of my friends that have the same washer they had the same problem.I have received my washer back & have NO comunication from you to say it had been fixed & DPD contacted me to say it was being returned. The worse customer service or lack of i have ever had. Will NOT buy from you again.