The worst customer service ever? Bought vax blade broke within 12 months sent back to vax 3 times changes the head but not the motor was sent back with no engineers report and still faulty ... contacted vax to be blatantly lied too. Vax claimed that there was a filter missing and this was the reason for the fault but the filter was in and sent and returned to us with the same filter in. When I called vax got an e mail sent where the engineer actually took the filter out took a photo with it out. And lied and said it wasnt there even though it was returned with the filter. Unbelievable VAX just fob u off ... there not interested at all. So I took the blade apart myself found a loose wire connection and fixed the motor myself ... but VAX couldnt do that... will never buy another VAX product should have bought a Dyson there customer service is excellent