I have been a customer of Very for over 6 years and never complained about items purchased but today, I have decided to STOP ordering anything from Very because they can now NOT BE TRUSTED.
An Eden Double Bed Frame purchased and delivered 5th March 2020 has several faults. I called Very customer service to report the issues on the 1st of Oct and 13th Oct 2020 but got no correspondence of issue reported. I called to report the same issues again on the 20th of Oct and Very said they will send their repair engineer to inspect and went on and on about me being charged £45 if the engineer reports it was customer damage. I asked what are the criteria to confirm the faults may be caused by the customer but Very repair department could not give me a sensible answer.
On the 27th of Oct,Very rogue engineer came for inspection. He was in a hurry to leave without allowing me show him all the issues. Thereafter, I received no correspondence nor call from Very as regards the engineers visit, no email, no engineer's report, nothing! Only for me to check my account today 29th Oct and discovered £45 deducted from my account with the rogue engineer claiming some of the issues on the bed was caused by someone trying to open the room window. What effrontery! If I did not call Very today, I would not have known nothing about this development. No response from Very unless I call. No email, nothing. Is this not criminal????
Obviously Very sold me a bed which is not of SATISFACTORY quality. I have now raised a formal complaint with photos of faulty bed via registered post and will take this matter further if I do not get appropriate response from Very in 14 days.
In the meantime, BEWARE OF VERY!!!!! Very cannot be trusted!!!!!
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