Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Ordered an graphics card off them and they decided to return it without my consent and now I'm sat here 2 and half grand down the drain whilst it's sat in their warehouse and refuse to give me my money back.”

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Posted 1 week ago

“I returned a shark carpet cleaner to you fully intact which was under guarantee. You sent it back to me saying I returned it with parts missing. So untrue. What you have done is criminal. Just to get out of giving me a replacement or refund.”

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Posted 1 week ago

“Ordered my very first item from very and what a nightmare , very saying order as been delivered, it hadn't, and Yodel saying item returned to very , unable to deliver , they said , even though I booked the delivery to one of their drop-off points of which I received an email from Yodel confirming this , this happened twice , even Verys customer service couldn't understand it ,was told to cancel order then reorder , the item was about £30 more expensive than when I ordered it the first time , I cancelled the order and the account, the item was a shark fan , must say this is worst online shopping experience I've had”

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Posted 1 month ago

“Best service”

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Posted 1 month ago

“They charged me for an expensive mattress that they never delivered 🙁”

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Posted 1 month ago

“Ordered a Super King bed frame that arrived with incorrect internal dimensions. Very approved the return, but collection never happened despite multiple scheduled dates. Fastway marked false attempts with no contact or visit. After over 3 weeks, countless phone calls, and no written resolution, I’m left storing a bulky item with no refund. Very insists on phone-only support and avoids accountability. Disappointing experience — would not recommend.”

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Posted 2 months ago

“I ordered a blouse on 31st May and returned it on 6th June. Despite phoning, I am still awaiting my refund if £36.50. The person I spoke to on the phone said she would 'chase it up', but if I haven't received the refund by 27th June, I have to phone again, but it could take another 14 days from that date. This is shocking service! I will NEVER order from 'Very' again!”

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Posted 2 months ago

“I would discourage anyone from ordering from very. My furniture item arrived damaged in 5 places. Very them gave me the run around for over 5 weeks, during which they took 4 different occasions to collect my item, lied to me and held nearly £200 from me. I had to make 6 phone calls to arrange collection refunds and chase them numerous times. Their attitude through it all was rude and unhelpful even blaming me at times.”

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Posted 2 months ago

“Ordered and paid for some Oakley Operatives INCLUDING next day delivery. Ordered well in time for this. First and last time using Very as they still haven't arrived and it's 19:29 and tracking only shows them as being in the Midlands. I'm based in Dorset. VERY dissapointing so won't be using them again!”

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Posted 3 months ago

“Delivery company destroyed my fence and Very are very bad at taking responsibility.”

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Posted 4 months ago

“Every transaction I’ve done was easy”

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Posted 4 months ago

“Ordered a phone in Nov 2024, returned it "as is" sealed within 3 days and promised a refund but that has now been pending for 5 months. Customer Service Line is pretty much useless and just keep repeating the same statements from their scripts; no escalation points, a bunch of incompetent agents on the phones! I will NEVER buy for them again. I have now lost £643.19 for a phone that I returned within my consumer rights!”

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Posted 5 months ago

“I Need a Risk Free Code”

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Posted 5 months ago

“I ordered and paid almost £200 for 2 bedside cabinets in October 2024. They were "on track" to be delivered by dec 31st. They have still not arrived. My order statement said if there was to be any delay that they would contact me. They didn't and I had to do the chasing. I called customer services in January and they said if there was no movement on my account in 3 days time they would issue me a refund which could take up to 7 days to reach my bank account. I did not receive a refund so I assumed (wrongly) that my furniture was still going to be delivered. It is now March and I am still waiting. I will NEVER buy from Very again and will not recommend them to anyone.”

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Posted 5 months ago

“I am extremely unhappy about the ‘new improved’ (NOT) account summary page. This is cumbersome and clunky. When clicking on the orders button, no longer can I see a clear list of orders and the prices for items I have paid. This is now an extensive complicated list which I have to scroll through unnecessary information to see what I have actually bought. Prices are no longer visible either which I find dishonest and misleading. So not only have the prices paid now disappeared from the delivery notes ( this happened a few years ago as though to keep this info from a customer immediately seeing it….. I presume to deter from returning the item on impulse after seeing the cost), but now they have gone from the orders section of the account summary page. To view prices paid I have to now visit transaction page or statement. How is that easier for the customer? Whoever is responsible for these changes obviously does NOT use a Very account themselves. The information is now much more difficult to find and ‘obscured’ which I find dishonest!!! When big changes like this are made the customer should be involved…not just someone sitting in an office looking for something to ‘improve’ to justify their role!!!! Please can you revert to the original accounts summary page once again. It is causing anxiety in this household and I imagine many others.”

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Posted 6 months ago

“I AM SHOCKED TO READ ALL THESE REVIEWS BECAUSE I AM GOING THROUGH A SIMILAR PROBLEM . I RECIEVED A DAMAGE ITEM , THEY FAILED TO PICK UP THE BOX , I HAVE BEEN ON THE PHONE TO THEM CUSTOMER SERVICE IS THE WORST EVER ALL OF THEM ARE BASED IN AFRICA WHERE THEY THEM SELF'S DON'T GIVE A F *** ABOUT THE COMPANY ..GIVEN WRONG INFO , PASSING YOU FROM ONE OPERATOR TO ANOTHER .THIS COMPANY NEEDS CLOSING DOWN ASAP .VERY ARE UNBELIEVABLY DISAPPOINTING . NO COMPANY OUT THERE WILL SURVIVE IF THEY CARRY ON THIS WAY .I USED PAYPAL SO MY CASE HAS BEEN RAISED . WHAT A LOAD OF GARBAGE . I NEED TO CONTACT THE ADVERTISERS WHO PUT THEIR COMPANY ON TV PORTRAYING THEM TO BE LEGIT .. . ..VERY YOU ARE A FAILURE ......... ....”

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Posted 6 months ago

“I ordered a new product and received a used product. It's about a Dyson V11 that had hair and dust in the main compartment, scratched and clearly used! Very disappointed with the experience! Now we have to wait between 7-10 days for the return. I don't think I will ever order from this site again.”

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Posted 7 months ago

“Bought a hotpoint ActiveCare NDD9725BDAUK E|B 9+7KG 1600rpm Washer Dryer, worst machine ever, 9 hours for a wash and dry cycle, every cycle ridiculously long. I purchased mine in May and its been repaired 3 times, the motor, the mother board and a leak the third time. This apparently isn't enough to warrant a refund so I asked a very arrogant advisor at Very to put me through to complaints, he said he will deal with complaints. I asked for an email from him to confirm that the machine won't be refunded, he did this whilst I waited on the phone .The email didn't have my name on it, so no Miss xx on it, the brand and make of the washer /dryer I was complaining wasn't on the email either, so what information did it hold ?, I pointed this out and he asked me quite arrogantly "tell me what you want on it", well it has to hold the details if the complaint !!. He admitted he could contact a manager to call me back in a few days, I won't hold my breath. Such poor indifferent customer service. Its noticeable that Very don't respond to these reviews as some companies do, again indifference. Its the last thing I'll buy from Very .”

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Posted 7 months ago

“Dreadful, after having 2 delivery slots (1 week apart) having it not turn up BOTH times, 1st time they didn't know why we didn't get it, 2nd time they couldn't get it on the van. So 16days after actually buying the item, we cancelled the order & went to AO, brought more or less the same item & it was delivered the next day. Save your money & time go elsewhere, don't bother with very.”

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Posted 7 months ago

“I ordered one item, a few month ago, still not received, no information/updates. Despite not receiving this item, and not owing anything, I still keep getting demands for payment. There is no option of contacting by email either. I will be closing my account with them.”

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Posted 7 months ago

Very is rated 1.7 based on 1,705 reviews