Worst customer service ever. Ordered a laz-y-boy sofa and chair on 3rd & 4th June 2015. Was supposed to be delivered by 15th & 16th July 2105, so took 2 days off work to receive them. Items never turned up despite Very confirming on the phone that the items were with the courier for delivery. Apparently the courier Arrow XL claimed my order was incomplete and returned the items to Very, who then cancelled my order. The sofa has now gone up in price (by over £1,000 and is now out of stock & the chair price has increased by over £400). Customer services are useless and hung up on me when i started to complain. I requested callbacks from managers but never received any and had to resort to tweeting their Deputy CEO on Twitter to complain. So i have no furniture, have wasted 2 days holiday and have made numerous calls to their expensive 0844 number and got nowhere. Complete waste of time. Will not use Very, or any of the other associated Shop Direct brands again.