I had a terrible time with Very. I ordered a sofa 3 weeks ago discounted at £250 from £479 to be delivered on 25th July (today) I had booked the day off work today and tomorrow for delivery and set up. Yesterday I recieved a text to say my item would be dispatched and to arrange delivery by calling. When I called them they they said that the item is out of stock and no longer available. I complained and they used patronising language on the phone to me like 'darling' when I started to complain about the fact that this had wasted alot of time taking two days off work and already got rid of my other storage units in preparation. They then said they would be able to order again but would not be able to let me know the new date. I complained again saying that I would need to know the delivery date as I work- they said this is not possible. Then later rang to give me 3rd August as a date. This morning I checked my order status and it said not available, so I rang very and the customer service person said that this item is not available for order and why don't I order something else. This is extremely annoying, as I asked them if I order something else could they guarantee delivery and they said no. I asked to make a complaint and she said she would log it and send to head office and when I asked about when I can expect to hear back she said that this is not the policy and no one will get back to me. This company is incredibly incompetent I will not order from them again- their complaints procedure appears to be non existent?! Does anyone have the name of the CEO? I would like to tweet them with my complaint. Very = rubbish