This company is one of the worsts I’ve had the misfortune of using. I foolishly ignored their bad reputation to claim a good cashback deal on a Lenovo tablet. Very then proceeded to send me the wrong colour tablet (Yellow instead of black). I have no idea how they managed to do this as the item order clearly states black and the tablet box clearly shows a yellow tablet and is branded as such. Getting through to their customer services was a nightmare as their phone system kept dropping my calls regardless of where I was phoning from (house phone, mobile phone, work phone were all dropped repeatedly). I even managed to get through to them on a few occasions only for their phone system to suddenly go dead midway through the conversation. When I finally got through to someone for long enough to explain the issue it sounded like the person I was talking to was located at home as there was noise that sounded like children watching television in the background that almost masked the person I was speaking to. Ironically this isn’t what has annoyed me most about Very. It’s their handling of the replacement item and refusing to admit the mistake that they made. They insisted that my order had to be classified as a return and not a replacement even though THEY had sent me the wrong item. Normally this wouldn’t be that bad but I had £37 (about a third of the item price) of cashback on hold for this item that I couldn’t re apply for since the cashback offer had expired. The customer sales representative could not have cared less about this and made it plainly clear that this was the case even though they were totally responsible for me receiving the wrong item. She was insistent that the item had to be sent back marked as a return and they’d give me the money to re-order the item again from them again. I honestly don’t understand why she was pushing for this so much or why she thought I would bother to order from them after they’d messed up and had basically been very rude on the phone. The moral of the story is, don’t order from very. They don’t have a good reputation for a reason.