I am very unhappy with the way I have been treated by very.co.uk. I placed an order for a large item on Tuesday and and was told it would be delivered by today (Friday) via email. Therefore, I took the day off work as the item required a signature. Yesterday I receive 3 phone calls telling me that the item has come in and when would I like it delivered. Confused as I am expecting it to come in the next day. I am then passed from person to person and told to call different numbers. Eventually, someone says yes it is being delivered tomorrow sorry about the confusion. So today I am expecting the delivery of the item and I get another phone call asking when would i like the item to be delivered.......Even more confused and angry now I am again passed onto a number of different people all asking when I want it delivered. 'Today' i say as I have taken the day off work for this delivery. After telling 7 people the situation I am passed onto the customer service person who then tells me that I can't even select a delivery date as the item hasn't even come in yet. It has now gone beyond a joke! At no point does anyone offer any compensation for being messed around like this. I have to ask for compensation for losing a day of work. The customer service agent goes off to speak to the manager. She comes back and offers the delivery charge and 10% off (£30 total off). Im not happy with this and ask to speak the manager and I am told that the managers do not take phone calls. I'm a manager and i take customer phone calls whether its a complaint or not! I then ask when is it likely that the item will come in she responds with I don't know. I ask if it would be a week or a month as I'm not waiting a month and the response is still 'I don't know' If there is a very.co.uk manager that does speak to their customers I would like them to contact me and discuss this issue.