Like the other comments I have read there should be a zero star. I have been a Kays - Littlewoods customer for more than 20 years have spent thousands with them over the years, I have a £10000 credit limit with them even though my balance is zero at the moment. I was looking at washing machines yesterday and the one I wanted was £499.99 on Littlewoods and £120 cheaper on Very, so I thought I would open account with Very and order my Washer I was declined credit, how can Littlewoods give me £10000 and Very not let me have a washer for £379.99 when they are owned by the same company, even though I wanted to pay over three months. Well having a washer delivered tomorrow by another company. wont be giving Shop Direct any more of my money there loss.