They are a fine site to purchase items provided you are fortunate enough to never need to return anything. We unfortunately needed to return a Dyson due to it being damaged on arrival and after calling up were accused of damaging it on opening and that if they found this to be the case when they received it back we would not get credited for it. Also that this "examination" could take up to 21 days, in which time we were expected to continue making payments. So dutifully I agreed to a collection only for no one to turn up to collect, so I called to complain and even followed it up with an email, to which I had a reply restating that they needed to collect the item and arranged another date a week later. Guess what, no collection again. After all of this they only thing they have agreed to do is refund me the delivery cost, and guess what, we need to reschedule collection again. This has been close to three weeks now just to return a faulty hoover. I will never be buying from Very again.