I have been a customer of what is now Very, was ISME for years, but after they lost my very expensive returned parcel, claiming that because I used DPD, a decent reliable courier services over Yodel, and that my item arrived the next working business day and not 5 days after sending, they have mis-placed or someone has stolen my item from the return depot in Oldham, I have proof of delivery, but I can tell you, this doesn't seem to make any difference to the 8 members of the Very team I have spoken to in the past 2 weeks, no matter what proof I give them, it is the same old story, I didn't use Collect Plus, they can't find the parcel... Sent by DPD Friday 16th July, received and signed for by RICHARDS on Monday 19th July at 8am at Shop Direct Group, Chadderton Raven Mill, Raven Avenue, Oldham, OL98PW, they have now either lost the parcel, or a member of staff have stolen it, how this now becomes my issue is beyond me, I have CCTV in my office that proves it was boxed up and sent, and proof of delivery at the warehouse in Oldham, so from a legal stand point, I do not need to keep ringing these idiots to chase my credit to my account of £279, I can firmly tell you this, I will not be paying for this item I don't have, and look forward to you taking me to court... Once I have paid my account off, this account will be closed, and back to buying in the high street I go.