I purchased a Hotpoint fridge freezer last year April 2020. When I received the item, I noticed that it had a slight mark on the side, this was hardly visible where the FF was going be placed in the kitchen. I also noticed that there was no protective film on the FF and later on realised that there were scratches on the surface, as thought it had been scrubbed. However, I took that all on, until the fridge stop working after Christmas, as the food was going off and getting mouldy soon after purchasing them. I still did not think anything was wrong, as the display unit had the correct readings for both the fridge and freezer. When I decided to test the fridge freezer, I noticed that the temperature indicator was not working at all. I began to think that this fridge freezer was a returned and had been used before I received it. I firstly, approached customer service, who was not helpful at all, they gave me Hotpoint’s number, AKA Whirlpool. After calling WP and being past on numerous times, and explaining the situation each time as well as my personal details, they said that I would be charged the sum of £119.00 pounds just for them to come out. There was no way I was going to spend that money for them to send an engineer out. I called back Very, when I did get through, the call operative had no idea what she was taking about, and disconnected the call, each time I called and got through to customer service I was just disconnected. I found them to be rude, and at times found it difficult to understand what they were talking about.. I decided to get an independent engineer to ascertain the fault, they charged rather sum of £85; a couple of days later I arranged for the engineer to attend, when he came, the first thing he said is that this fridge looks new inside, and after doing his thing, he concluded that the gas had been leaking internally, slowly and that it was unrepairable. This was 14 months after I purchased the item for £519.99. This was a lot of money and I was made to feel that it was my fault. I received the report and managed to speak to a lady who spoke clearly and allowed me to understand what the process was, meaning go through the complaint channel. I was informed that I would get a fund minus 20% for usage, by this stage I was tired of arguing my case. During this time they agreed to collect the FF, this was also an issue, too long to go through. In the meantime, I purchased exactly the same FF, from another supplier, this is when I can prove that I received a used item. As the new one had plastic protection film where as Very’s one had none, there were no scratches like very’s. I also believe that very sell returned/reject items as new. Example, I purchased a dell laptop, this was second hand, it was delivered without the original box, hence, I sent it back. Charging Almost £700. I personally would never purchased from very ever again. After returning the item, they sent a full refund. They really need to train their customer service operatives!