Yet again I have received the usual note at the bottom of my Trustpilot review asking for me to respond with my details in order to give them a CHANCE to put things right 🤣😂. How many chances do they need? - They've already had 5 MONTHS WORTH OF CHANCES! I've given their customer service representative my details over and over again - in order for them to do ABSOLUTELY NOTHING. Please don't look at the comments at the bottom of people's Trustpilot reviews and think that they'll actually be doing something - IT'S JUST WORDS - totally detached from an  intention to act.  Either Very has a robot to spew out inane promises or it employs people to sit all day in front of computers blocking and pasting a series of meaningless comments - if it's the latter case then they must have the worst jobs as far as job satisfaction is concerned.  In between times they possibly fill their time making up 5 star reviews for the company as I can't imagine anyone being so used to such poor service as to imagine Very could possibly warrant more than 1 star - minus stars in my opinion.  All this is because I want to close my account and they won't let me - in the UK we have RIGHTS - a concept they are unable to grasp.