I purchased a Samsung tablet, after three days it stopped working ( no power, wouldn’t charge) I arranged a return to be collected at the local post office. I tracked and they took delivery on the 4th September, I contacted Very on the app which informed me it takes 3-4 days to update my account, eventually when nothing was updated I rang customer service explained a payment was due but asked them to delay as the item had been returned and I wasn’t purchasing anything else, but was told I must pay a minimum amount otherwise I would have to pay a penalty and if and when it was clear I could ask for a refund, I explained I found that ridiculous and that according to their site it takes ten days to update my account, but it’s still not be done, so now they’re in debt to me when they eventually update my account. I have been a customer for a long while but will never purchase anything again. Lady on customer service hung up on me and I can’t now get in contact with Very.